Legal · Last updated 2026-05-25
Refund Policy
Plans change. Mechanics fail. Storms roll in. Here is exactly when you qualify for a refund on PickRV, how much you get back, and how quickly the money returns to your account.
At a glance
- 48-hour free cancellation — cancel at least 48 hours before pickup for a full refund on most listings. Your host's exact tier (below) is shown on the listing and locked in at checkout.
- Mechanical failure at pickup = full refund, charged to the host. Document within the first 4 hours.
- Force majeure (hurricane, wildfire, evacuation) = full refund, PickRV absorbs commission, host keeps payout.
- Typical completion: 5-10 business days from Stripe initiation back to your card or bank.
Refund tiers by host policy
Each host picks one of three tiers when listing their rig. The chosen tier is displayed on the listing page and locked into your booking at checkout.
Flexible
Most generous- •Cancel 7d+ before pickup → 100% refund
- •Cancel 48h–7d before pickup → 100% refund
- •Cancel 24–48h before pickup → 100% refund
- •Cancel <24h before pickup → 50% refund
Moderate
Default- •Cancel 7d+ before pickup → 100% refund
- •Cancel 48h–7d before pickup → 100% refund
- •Cancel 24–48h before pickup → 50% refund
- •Cancel <24h before pickup → 0% refund
Strict
Premium / peak- •Cancel 7d+ before pickup → 100% refund
- •Cancel 48h–7d before pickup → 100% refund
- •Cancel 24–48h before pickup → 50% refund
- •Cancel <24h before pickup → 0% refund
How to request a refund
- 1. Open your booking from Account → Trips.
- 2. Click Request refund.
- 3. Pick the reason that matches your situation (plans changed, host cancelled, mechanical, force majeure, fraud).
- 4. The system auto-evaluates the refund amount against the policy in real time. You see the exact dollar figure BEFORE you confirm.
- 5. Confirm → Stripe initiates the refund within minutes. You receive an email confirmation.
Edge cases we handle differently
Pre-trip mechanical failure
Engine won't start, brakes failing, generator dead, AC inoperable in summer states. Document within 4 hours of pickup. Full refund, charged to host (not PickRV). Host keeps zero payout.
Force majeure
Mandatory evacuation orders, FEMA federal emergency declarations, or active hurricane/wildfire warnings within your trip dates. Full refund. PickRV absorbs commission. Host keeps payout. Both parties protected.
Fraud suspected
If you suspect the host's identity, listing photos, or pricing are fraudulent, request a refund with reason 'fraud-suspected'. The booking is frozen and PickRV Trust & Safety reviews within 24 hours. Refund issued if confirmed.
FAQ
How long until my refund hits my bank?
Refunds are issued from PickRV back to your original payment method through Stripe the moment we approve the cancellation. Most banks post the credit within 5-10 business days; international or debit cards can take a little longer. Email receipts are sent the moment the refund is initiated.
What counts as a 'mechanical issue' that triggers a full refund?
Pre-trip mechanical failure (engine won't start, brakes failing, generator dead on arrival, AC inoperable in summer states) triggers a full refund charged to the host, NOT to you. The host is responsible for delivering a roadworthy rig. If you discover the failure within the first 4 hours of pickup, document it (photos + video + text the host) and contact PickRV support — we will mediate.
Hurricane / wildfire / evacuation order — what happens?
Mandatory evacuation orders, federal emergency declarations (FEMA), and active wildfire/hurricane warnings within your trip dates trigger our force-majeure clause: full refund, PickRV absorbs the commission, and the host still receives their payout. We do this so hosts are not financially penalized for situations neither party caused.
What if the host cancels on me?
Host-initiated cancellation = 100% refund PLUS a $50 rebooking credit toward your next PickRV booking. Hosts who repeatedly cancel confirmed bookings face reduced search ranking and can be suspended from the marketplace per our Quality & Trust standards.
Can I cancel for any reason?
Yes — you can cancel any booking at any time. The refund follows the host's cancellation tier (Flexible · Moderate · Strict) shown on the listing and locked into your booking at checkout; the full schedule for each tier is published in the table on this page, and the exact dollar amount is shown to you before you confirm the cancellation.
How do I actually request the refund?
Open the booking in your account dashboard → click 'Request refund' → pick a reason → submit. The system auto-evaluates the refund amount against the policy in real time. You'll see the exact dollar figure BEFORE you confirm. No surprises, no negotiation.
Still need help?
Email support@pickrv.com with your booking ID. We reply within 1 business day. For time-sensitive situations (you're at pickup right now and the rig isn't working), call the number on your booking confirmation email.