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How does PickRV work?

Search, open a listing, pay on Stripe, pick up with photos, take the trip, return with photos, review. Under $500, your card is charged when you pay, and that confirms the booking. At $500 or more, PickRV reviews the booking before the card is charged. The deposit hold starts 24 hours before pickup. Cancel at least 48 hours before pickup and the rental charges come back in full. PickRV is not an insurer.

First-time renter checklist

Before your first trip: verify your account, decide on category (RV vs trailer vs boat vs off-road), confirm your driver's licence covers what you're renting, plan campground reservations, get a card with adequate available credit for the deposit hold, and read the listing's house rules in full.

Trust + safety basics

Confirmed email before checkout, Stripe for every payment, a host-set deposit hold, no PickRV insurance product, in-app messages, and a documented damage-dispute process. PickRV is not an insurer. Do not pay a host off-platform.

How do I search for RVs, boats, or off-road rigs?

Use the search bar at the top of any page. Enter a city or state and your dates, pick the category (RV, boat, off-road, classic, truck/van), and apply filters for sleeps, length, price, and amenities. Toggle between list and map view at the top of the results page.

What to expect on your first booking

Under $500, your card is charged when you pay, and that confirms the booking. At $500 or more, your card is authorized when you pay and charged once PickRV approves the booking. If it is not approved, the authorization is released and nothing is charged. There is no separate host-approval step after you pay. Deposit hold starts 24 hours before pickup. Cancel at least 48 hours before pickup on any listing and the rental charges come back in full.

What payment methods does PickRV accept?

Checkout runs on Stripe, in US dollars. Pay with a card Stripe accepts. Apple Pay or Google Pay may appear when your device supports them. Cash, wires, Zelle, Venmo, PayPal, crypto, and installment plans are not accepted. PickRV does not keep a card wallet. The deposit hold is a separate authorization before pickup.

What to expect from a host payout

After the trip ends, PickRV waits 2 days, then creates a Stripe payout of that booking’s host cut from your Express connected-account balance — only if payouts are enabled, there is no open dispute, and a verified pickup walkthrough with 6+ photos exists; without that walkthrough the payout waits until 7 days after the trip ends. Stripe then sends a standard US bank transfer; PickRV does not set when your bank posts it.

What to expect from the security deposit

The deposit is a card authorization, not a second charge unless a claim is captured. Host-set amount. Confirm it 24 hours before pickup. States: none | authorized | captured | released | failed. It is released after the 48-hour post-trip review window, unless a damage claim is filed. Bank posting is the bank's clock.

Pickup checklist — what to do at the start of your trip

Arrive on time, meet the host, complete a full walk-around inspection together, photograph all four sides plus interior, note mileage and fuel level on the rental agreement, confirm generator and slide-out operation, confirm all keys and accessories are present, sign the inspection acknowledgement. Take 30-45 minutes — don't rush.

What to expect at pickup

Walk the rig with the host. File a verified pickup walkthrough with 6+ photos (front, back, left side, right side, interior, odometer). Note mileage and fuel. Keep the photos. Confirm the deposit hold 24 hours before pickup. Without that walkthrough the host payout waits until 7 days after the trip ends.

Mid-trip support — who to call

For mechanical issues, lockouts, host quirks: message the host first via the in-app messaging. For host non-response or platform issues (payment, refund, dispute): contact support@pickrv.com. For emergencies (accident, medical, fire): call 911 first, then notify the host and PickRV.

Return checklist — what to do at the end of your trip

Refuel to the original level. Empty black and grey tanks at a dump station. Sweep and tidy the interior. Return all accessories. Photograph all four sides plus interior. Note final mileage. Walk-around with the host. Sign the return acknowledgement. The host then has 3 business days (5 for trips over 14 days) to file any damage claim.

What insurance does PickRV require?

PickRV does not sell or offer insurance coverage. Renters arrange their own coverage; hosts may carry their own commercial policies. PickRV is not an insurer. PickRV does not offer an optional protection plan today. The security deposit and the host's own commercial policy are what stand behind a trip, and nothing is added at checkout.

What is PickRV's cancellation policy?

Every listing carries the same floor: cancel at least 48 hours before pickup for a full refund of the rental charges that floor covers, in every state, on every tier. Closer in, the host's tier (Flexible / Moderate / Strict / Custom (under review)) can only improve on the floor. Moderate is the default. The active tier is on the listing and at checkout.