Return policy · Last updated 2026-05-11

30-day returns

Most Shop items can be returned within 30 days of delivery. Defective or mis-printed items are refunded in full, including return shipping. Sale-of-goods rights under the rental Terms of Service §10 and Magnuson-Moss Warranty Act are preserved.

What can be returned

· Apparel — unworn, unwashed, tags attached.
· Decor / prints / posters — unmarked, in original protective sleeve.
· Drinkware + accessories — unused, in original packaging.
· Stationery — unused, in original wrap.
· Gear (blankets, packable items) — unused, in original packaging.

What cannot be returned

· Custom / personalized items (where the product page indicates so) — these are made specifically for you and are not resellable.
· Items returned after 30 days of delivery.
· Items returned without their original packaging or with signs of use.
· Final-sale items (marked as such on the product page).

How to start a return

1. Email support@pickrv.com within 30 days of delivery with your order number (PICKRV-SHOP-…) and the reason for return.
2. A person replies with a return authorization (RA), and a prepaid shipping label if it applies.
3. Pack the item in its original packaging and drop it off at the carrier within 14 days of receiving the RA.
4. The fulfillment partner inspects the return within 5 business days of receipt.
5. Approved refunds go back to the original payment method within 10 business days of inspection. You will receive an email confirmation when the refund is processed.

Defective or mis-printed items

If the item arrives damaged, defective, or mis-printed, email support@pickrv.com with a photo within 14 days of delivery. We refund the full purchase price + return shipping at no cost to you, or re-ship a replacement at our option. This right is in addition to any rights you have under the federal Magnuson-Moss Warranty Act and applicable state warranty laws.

Shipping cost on standard returns

For standard (non-defective) returns, the buyer pays return shipping. We deduct a $5 restocking fee only on items returned more than once or returned outside the original packaging.

Exchanges

We process exchanges as a return + new order so the fulfillment partner can route the replacement through the made-on-demand queue. If you need a different size or variant, please place the new order and start the return for the original in parallel.

International returns

International returns are accepted on the same terms above, but the buyer is responsible for return shipping including any customs duties or fees the carrier collects on re-entry into the U.S. We refund the product price and any U.S. sales tax collected; we do not refund destination-country VAT or customs paid on the original delivery.

Returns and refund questions: support@pickrv.com. Sale governed by the Shop Terms of Sale.