Terms of Service

1. Acceptance of Terms

By accessing or using the PickRV platform ('Service'), you agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, you may not use the Service.

PickRV reserves the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the platform at least 30 days before taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

These Terms constitute the entire agreement between you and PICKRV LLC regarding your use of the Service and supersede any prior agreements.

2. Eligibility & Account Requirements

Renters must be at least 25 years old to rent an RV or houseboat through PickRV. You must hold a valid, unrestricted driver's license issued in the United States or Canada. International licenses must be accompanied by an International Driving Permit (IDP). Renters must confirm, before pickup, that their own policy covers operating the vehicle they are renting. PickRV is not an insurer and does not set a carrier product.

Hosts must be at least 18 years old and legally authorized to rent their vehicle. Hosts must provide proof of vehicle ownership or authorized agency, valid commercial RV rental insurance meeting the carrier-specified minimums disclosed during onboarding, and a clean vehicle title without salvage or flood history.

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify PickRV immediately of any unauthorized use of your account.

3. Bookings, Payments & Fees

All bookings are subject to the host's availability. Under $500, your card is charged when you pay, and that confirms the booking. At $500 or more, your card is authorized when you pay and charged once PickRV approves the booking. If it is not approved, the authorization is released and nothing is charged. There is no separate host-approval step after you pay. Instant Book is a setting the host turns on for a listing. It does not change when your card is charged.

Payments are processed securely through Stripe, our PCI DSS Level 1 certified payment processor. The full trip total is due at booking through Stripe Checkout, and your card is charged as described above. Security deposits, where required, are a separate card authorization placed shortly before pickup — never an extra charge unless a damage claim is filed.

Hosts set the base price they wish to receive. PickRV adds a 15% markup on top of the host's base price; it is built into the listed price the renter sees, is never deducted from the host's base, and is PickRV's revenue. Renters pay a transparent 10% service fee, shown at checkout on the rental subtotal. PickRV adds state or local tax only in a state where it holds a tax registration; the checkout shows any tax before you pay. There is no protection reserve. The final renter price is shown at checkout. Any future change to renter-side fees will be disclosed on the listing page and in the booking summary BEFORE payment, in accordance with 16 CFR Part 464 (FTC Junk Fee Rule). Security deposits, where required by the host, are a card authorization — status none, authorized, captured, released, or failed — and are released after the 48-hour post-trip review window if no damage claim is filed.

After the trip ends, PickRV waits 2 days, then creates a Stripe payout of that booking’s host cut from your Express connected-account balance — only if payouts are enabled, there is no open dispute, and a verified pickup walkthrough with 6+ photos exists; without that walkthrough the payout waits until 7 days after the trip ends. Stripe then sends a standard US bank transfer; PickRV does not set when your bank posts it.

Every refund window counts back from pickup time: 10:00 a.m. local time at the pickup location on the booking's start date, even if you and the host agree on a different handover time.

4. Cancellation & Refund Policy

Every booking carries PickRV's platform refund floor, which no host policy may reduce: a 100% refund when you cancel at least 48 hours before pickup; a 50% refund when you cancel between 24 and 48 hours before pickup; and no refund inside 24 hours of pickup. Section 3 defines the pickup time these windows count back from.

Refund percentages apply to the rental charges — the nightly total, delivery and cleaning — plus the sales tax on the refunded portion. The PickRV service fee is returned only when the host's policy is Flexible and the booking qualifies for a full refund.

Hosts select a cancellation tier, clearly displayed on every listing: Flexible ("Free cancel up to 24h. Half refund even same-day."), Moderate, the default ("Full rental refund up to 48h. Half refund 24–48h."), or Strict ("Currently identical to Moderate: PickRV's renter floor pays 100% down to 48 hours and 50% down to 24, and that floor overrides a tighter schedule at every band."). A tier may make cancellation terms more generous for the renter than the platform floor, never stricter — where a tier schedule is stricter at any band, the floor prevails. The exact refund schedule for your booking is resolved at checkout from the host's tier, the platform floor, and any state consumer-protection overlay; it is shown before you pay and frozen onto your booking confirmation.

Host-initiated cancellations result in a 100% refund to the renter. Hosts who repeatedly cancel confirmed bookings may have their listings paused or their account suspended.

Weather-related cancellations due to named storms, NWS warnings, or mandatory evacuation orders qualify for a 100% refund regardless of the host's tier; for boat rentals, an active NWS Small Craft Advisory or higher during the trip window triggers the same full refund. PickRV reserves the right to issue full refunds in extraordinary circumstances at its discretion.

5. Insurance & Liability

PickRV is NOT an insurer. PickRV is a technology platform connecting renters with hosts; PickRV does not solicit, place, underwrite, or administer insurance, and PickRV does not sell, offer, or bundle any insurance coverage — at checkout or anywhere else on the Service. Renters arrange their own coverage and are responsible for confirming, before the trip, that it applies to operating the vehicle they are renting. Hosts are required to maintain their own valid commercial RV insurance as a condition of listing on PickRV; a host's own policy does NOT extend coverage to renters. If PickRV contracts a licensed third-party insurance carrier in the future, optional coverage may be offered at checkout — and in that event the carrier's name, NAIC number, and product details will be disclosed on the checkout screen before payment, and these Terms will be amended to describe the product before it is offered.

PickRV is not liable for personal injury, property damage, or financial loss beyond the limits imposed under applicable law. Because PickRV offers no coverage of its own, renters are encouraged to confirm with their own insurer — before booking — that their personal auto or RV policy covers operating a rented vehicle; many personal auto policies exclude RV and boat rentals.

Security deposits are determined by the host — from $0 up to a platform maximum of $5,000, with a $500 platform default — and are applied toward damage claims. Damage disputes: photographic evidence is reviewed and both parties may submit statements. A person on the Trust & Safety team decides. We do not quote a decision clock.

6. Host Responsibilities & Standards

Hosts must maintain their vehicles in safe, roadworthy condition and comply with all applicable federal, state, and local laws and regulations. Vehicles must be certified by the host against PickRV's 50-point checklist, including mechanical systems, safety equipment, propane systems, electrical systems, and cleanliness standards.

Hosts must accurately represent their vehicles in listings, including truthful descriptions of features, sleeping capacity, mileage limitations, and any known defects or limitations. Misrepresentation may result in listing removal, refund obligations, and account suspension.

Hosts must provide clear check-in and check-out instructions, ensure the vehicle is clean and fueled as the listing states, and be reachable during the rental period.

7. Prohibited Conduct

Users may not: (a) use the Service for any illegal purpose; (b) misrepresent their identity or qualifications; (c) circumvent the PickRV payment system, including soliciting or accepting off-platform payments; (d) sublease, re-rent, or use rented vehicles for commercial purposes without prior authorization; (e) exceed stated mileage limits or use vehicles outside approved geographic areas; (f) engage in fraudulent activity, including fake reviews, shill bookings, or insurance fraud.

Hosts may not: (a) discriminate against renters based on race, color, religion, sex, national origin, disability, or any other protected characteristic; (b) impose hidden fees or charges not disclosed in the listing; (c) require renters to sign supplementary agreements that conflict with these Terms; (d) share renter personal information with unauthorized third parties.

Violations of prohibited conduct may result in immediate account termination, forfeiture of pending payouts, legal action, and referral to law enforcement where appropriate.

8. Intellectual Property & Content

All content, trademarks, logos, designs, and intellectual property on the PickRV platform are owned by PICKRV LLC and protected by US and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from PickRV content without express written permission.

Users retain ownership of content they submit (photos, reviews, descriptions) but grant PickRV a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, distribute, and display such content for platform operations, marketing, and promotional purposes.

Users are solely responsible for content they submit and warrant that they have all necessary rights and permissions. PickRV reserves the right to remove any content that violates these Terms, community guidelines, or applicable law.

9. Dispute Resolution & Arbitration

Disputes between users should first be addressed through PickRV's Resolution Center within the platform. Photographic evidence is reviewed and both parties may submit statements. A person on the Trust & Safety team decides. We do not quote a decision clock. Either party may also bring a qualifying claim in a court of small-claims jurisdiction (claims under $10,000) in lieu of arbitration.

If a dispute cannot be resolved through the Resolution Center or small claims, it shall be settled through binding arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules then in effect, including the AAA Mass Arbitration Supplementary Rules where applicable. Arbitration proceedings may be conducted by telephone, video conference, written submissions, or in person in the county of the consumer's residence at the consumer's election. Where the AAA Consumer Rules require PickRV to advance filing, administrative, and arbitrator fees, PickRV will do so. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this section.

CARVE-OUT FOR PUBLIC INJUNCTIVE RELIEF (per McGill v. Citibank, N.A., 2 Cal.5th 945 (2017)): Nothing in this section shall preclude any party from seeking public injunctive relief in a court of competent jurisdiction. If a court determines that a claim for public injunctive relief may not be arbitrated, that claim — and only that claim — shall be severed and litigated in court; the remainder of this arbitration agreement remains enforceable.

CLASS ACTION WAIVER (with limited severability): To the maximum extent permitted by applicable law, you and PickRV each waive the right to bring or participate in a class, consolidated, or representative action against the other in arbitration or in court. If a court of competent jurisdiction determines that this waiver is unenforceable as to any particular claim, that claim shall proceed in court while the remaining claims are arbitrated on an individual basis. This severability rule does not apply to public-injunctive-relief claims, which are addressed in the carve-out above.

MASS-ARBITRATION PROTOCOL: Where 25 or more substantially similar individual demands are filed against PickRV within a 60-day window, the parties agree to follow the AAA Mass Arbitration Supplementary Rules, including bellwether arbitration of an initial set of cases and a mediation phase before further filings proceed.

10. Limitation of Liability & Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICKRV'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES PAID BY YOU TO PICKRV IN THE 12 MONTHS PRECEDING THE CLAIM, (B) $500, OR (C) THE AMOUNT OF INSURANCE PROCEEDS ACTUALLY RECOVERED ON YOUR BEHALF FROM A CARRIER IN CONNECTION WITH THE CLAIM.

CARVE-OUTS (this limitation does NOT apply to): (i) bodily injury, death, or personal injury; (ii) gross negligence, willful misconduct, fraud, or intentional misrepresentation; (iii) violations of applicable consumer protection statutes, including but not limited to the California Consumers Legal Remedies Act (Cal. Civ. Code § 1770), the California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.), the California False Advertising Law (Cal. Bus. & Prof. Code § 17500 et seq.), the federal Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), and analogous statutes in other jurisdictions; (iv) PickRV's indemnification obligations expressly set forth in these Terms; (v) PickRV's infringement of intellectual property rights; or (vi) any other category of damages that applicable law prohibits from being limited. This list is intended to comply with California Civil Code § 1668 and similar laws, and shall be construed to preserve the maximum coverage permitted by law.

EXCEPT IN THE CARVE-OUT CATEGORIES ABOVE, PICKRV IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify and hold harmless PICKRV LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights — EXCEPT to the extent caused by PickRV's own gross negligence, willful misconduct, or violation of statute.

11. Governing Law & Severability

These Terms are governed by and construed in accordance with the laws of the State of Florida, where PICKRV LLC is registered, without regard to its conflict-of-laws provisions — except that the mandatory consumer-protection laws of the state where you reside or where the rental occurs continue to apply to the extent they give you greater protection. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Broward County, Florida.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

12. Reviews, Ratings & Review Integrity

Only verified renters who completed a paid booking may submit a star rating + written review for a host or vehicle. Hosts may rate renters under the same constraint. Both parties have 14 days from trip end to submit; reviews publish simultaneously after both submit or once the 14-day window closes (whichever comes first).

PickRV does not accept paid reviews, fabricated reviews, or reviews submitted in exchange for fee waivers, account credits, or other consideration. Attempting to solicit, post, or coordinate fake reviews is grounds for immediate account termination and may be referred to law enforcement under 15 U.S.C. §45 (FTC Act §5) and 16 CFR Part 465 (FTC Rule on the Use of Consumer Reviews and Testimonials).

Reviews may be edited within 48 hours of publication to correct factual errors. PickRV reserves the right to remove reviews that contain personally identifying information, threats, harassment, off-topic content, or content that violates the Community Guidelines. Removal decisions are made by the Trust & Safety team and may be appealed via support@pickrv.com.

Aggregate ratings published on listing pages reflect only verified-booking reviews; PickRV does not synthesize, simulate, or seed ratings on listings that have no completed bookings. Listings without a completed booking display an honest 'No reviews yet' state rather than a placeholder rating.

13. Business Accounts

A business can register on PickRV as a company. The company is the host of record: it is the Host under these Terms, and the Owner under the Owner Listing Agreement, for every listing, booking and payout that runs through its account, and payouts go to the Stripe account connected to that company account.

Everyone who signs in to or acts through a company's account — an owner, a fleet manager, an employee or a contractor — acts for the company, and the company is responsible for what they do there as if it had done it itself. The company gives its sign-in only to people it has authorized and writes to support@pickrv.com when someone should lose access.

A person who registers or claims a company confirms that they may bind it, as an owner, an officer or someone the company has authorized, and accepts these Terms for the company as well as for themselves. The Owner Listing Agreement binds the company when its first listing is submitted. Someone who cannot bind a company may not register or claim it.

What a company enters on its page must be true and its own to publish, and the page follows these rules: (1) No review, star rating or testimonial except the ones PickRV publishes from completed PickRV bookings. (2) No award, ranking or certification, and no "top", "best" or "#1" label. (3) No "years in business" or founding year; the page may say "On PickRV since" the month the company's account was created. (4) Nothing about insurance except PickRV's carrier-neutral sentence: PickRV is not an insurer and sells no coverage, renters arrange their own, and no carrier is named. (5) "Verified" only where a PickRV record proves it, like the Verified Host badge, which means the host completed Stripe Identity. (6) No count of rigs, trips, customers or reviews and no response time unless PickRV computes it from its own records. (7) No guarantee, no promise that renting carries no risk, and no best-price claim. (8) No phone number, email address or way to pay or book outside PickRV; renters reach the company through PickRV. (9) No claim that renters pay no fees, and no commission wording; the page's money lines come from PickRV. PickRV may review, correct, decline or take down a company page, or any part of it, that breaks them.

A company is an independent business. PickRV adds tax to a booking only in a state where PickRV holds a tax registration (section 3). Where it holds none, any sales, use or rental tax a state places on the company's rentals — registering for it, collecting it, reporting it and paying it — is the company's, as the Owner Listing Agreement says. Nothing PickRV publishes is tax advice.

Section 1's notice rule covers companies the same way: a material change to these Terms reaches the company by email or a prominent notice on the platform at least 30 days before it takes effect.

14. Contact Information

Questions about these Terms should be directed to:

PICKRV LLC 1647 Van Buren St, Hollywood, FL 33020, USA Email: support@pickrv.com Support: support@pickrv.com